Internal - Patient Management Survey - Blue Heron Dental Group

What's your idea of a perfect patient call? Both new patient or current.

You can be as detailed as you like.

Do you feel there is enough team members to handle current call volumes?

Yes / No - Give more detail if you feel to.

How well do you think patients perceive our service?

How well do you think "you" handle patient enquiries?

How well do you think "you" handle call volumes?

How well do you feel the "team" handles patients calls and appointments in the clinic?

Would a call script and procedure manual make things easier for you and the team?

SWOT - What strengths does the team have with handing patients?

Strength - Personality, Professionalism, Call Management & Direction etc.

SWOT - What weaknesses does the team have with handing patients?

Weakness - Take To Long On Calls, Too Many Calls Not Enough Staff, No Direction, Rude etc.

SWOT - What things can we do better in your opinion?

Oppurtunities - Eg. Staff Training, New Phone System, Fallback Service, Improve Drop Calls, Be Nicer etc.

SWOT - What things are preventing us from doing well?

Threats - Eg. Bad Phone Network, Not Enough Staff, No Training, Not Enough Team Meetings etc.

Team Building - Have you worked in a clinic where they have had team building goals?

Training and patient appreciation targets? Team rewards if goals are reached?

Team Building - Do you think team building goals are worth while?

There is no wrong answer. If no - Say No!

Team Building - What suggestions do you have to improve team building and work flow at Blue Heron Dental?